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Welcome + Keynote - Room 325/326 9:00am - 10:00am
Keeping People in Circulation: Inclusive Supervision in Access S... 10:15am - 11:15am
Situational Awareness and De-Escalation for Frontline Staff - Ro... 10:15am - 11:15am
Groundwork for a successful Seed Library Collection - Room 313 10:15am - 11:15am
Better Living Through Wiki: Collaborative Strategies for Creatin... 11:30am - 12:30pm
From Information to Edu-tainment: Strategies for Increasing Soci... 11:30am - 12:30pm
From Circulation to Curation: Bringing Student Circulation Worke... 11:30am - 12:30pm
Leading Together: Collaborative Change Management in User and De... 2:00pm - 3:00pm
Redesigning Access Services with Service Design: Turning Discove... 2:00pm - 3:00pm
Community-Driven Classification and Application to Access Servic... 2:00pm - 3:00pm
Access Services - Unit Building, Current Progress, and the Futur... 3:15pm - 4:15pm
Here to Help: A Customer Service Philosophy - Room 313 3:15pm - 4:15pm
Circulation Services: Streamlining Workflows with RFID, Mobile T... 3:15pm - 4:15pm
Who C.A.R.E.S.? Teaching and Assessing Excellent Customer Servic... 9:00am - 10:00am
Involving Staff in Patron Transaction Data Analysis: The Referen... 9:00am - 10:00am
Training Library Student Employees: Always Evolving - Room 325/3... 9:00am - 10:00am
Adventure is Out There! Experiments in Mobile Check Out With Our... 10:15am - 11:15am
Supervising Student Leaders: expectations for the advanced stude... 10:15am - 11:15am
Accident Forgiveness: one step closer to fine free - Room 313 10:15am - 11:15am
Developing a System Wide Circulation Conference - Room 313 11:30am - 12:30pm
Seeing the forest through the weeds: a combined approach to weed... 11:30am - 12:30pm
Cold Case Files: Inventory Investigations - Room 325/326 11:30am - 12:30pm
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