Back In Circulation 2026

The Student Employee Supervisors at Wartburg’s Vogel Library are always experimenting with new training methods. Our two teams of student employees are often the first contact patrons have when they seek library services, so it is important that we train our teams to be self-disciplined thinkers who will approach patron interactions with the highest level of quality, integrity and equity. In other words, with excellent customer service and a mindset of inclusion. The guiding force behind our training is our student employment policies (ex: safe space and confidentiality policies) and etiquette guidelines. Over the past few years changes in campus dynamics and feedback from students has prompted us to become more creative in our training approaches, incorporating the use of skits, one-on-one meetings, and Canvas, our campus’ learning management system. In this session we will talk about the evolution of our training and communication methods, our annual development cycle, and key takeaways. We will also provide an opportunity for session attendees to share their student employee training stories.