Name: Here to Help: A Customer Service Philosophy - Room 313
Start: 2026-10-05T15:15:00-0500
End: 2026-10-05T16:15:00-0500

Here to Help: A Customer Service Philosophy - Room 313

Monday October 5, 2026 3:15pm - 4:15pm CDT

Pyle Center

Being “Here to Help” is what public libraries do, so creating an overall customer service philosophy and training program is important. Learn how the Johnson County Public Library created a meaningful customer service training program that helps staff understand the role of a public library and our shared purpose, while reviewing basic expectations and how a positive, proactive and empathetic mindset can benefit patrons and staff. The ideals and framework of “Here to Help” can be easily adapted and applied at any public library.

Speakers

Heather Petro

Circulation Manager, Johnson County Public Library

Hi! My name is Heather Petro and I'm a Circulation Manager for the Johnson County Public Library in Indiana. I've worked for JCPL for 10 years and I'm very passionate about providing library staff with the tools and resources they need to help our patrons and themselves.

Monday October 5, 2026 3:15pm - 4:15pm CDT
Pyle Center 702 Langdon St, Madison, WI 53706

Customer Service

Back In Circulation 2026

Heather Petro

Attendees (2)

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Back In Circulation 2026

Heather Petro

Attendees (2)

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